standard conditions apply to deliveries within contiguous 48 states (shipments to
Alaska and Hawaii can also be arranged under certain restrictions – please
contact us by e-mail for details).
are able to offer you exceptionally competitive prices in part because we do not
maintain large storage facilities and are able to pass those savings directly to
our customers. Our furniture is
shipped directly from the manufacturer to our facility where it is thoroughly
inspected to ensure it meets our strict specifications.
We then ship your order to you. Our standard delivery term is 8-12 weeks
from the date of your order.
Be informed that if you pay by a credit
card the charge will be made by 'ItalWest'
maintain a showroom in the Downtown Los Angeles area and customers may choose to
arrange their own delivery from that location. Please, contact us for further
fee is determined for every individual order made by phone based on several
factors, such as size, weight, value, and destination (our deliveries are
insured). There is only $100
shipping charge for any order placed online.
is responsible for inspection of the delivered items for any sign of damage to
packaging prior to opening. If you
notice any damage to your order, please inform us immediately either by phone or
e-mail. We will replace all damaged
items at our expense.
offer 100% money-back satisfaction guarantee on our furniture.
our customer is NOT satisfied with the purchase, it may be returned to us for a
refund within 30 days of the delivery. Customer
is responsible for shipment of the order back to our facility in the
original/new condition and packaging. The
refund will be issued (no questions asked) within 30 days.
Nominal 15% restocking fee of the order price will be retained (shipping
cost is not refundable).
of our furniture may require assembly. Instructions
are provided in such instances. Our shipping/delivery conditions do not provide for the
in-home furniture assembly. If you need
any assistance in bringing/assembling/setting up your order to/in the right
place at your home, this service is offered by external party delivery carriers
and can be arranged for an additional fee.
Please place an additional information at the time
of placing an order or call to ask our sales staff to assist you.
A minimum of $50.00 will be retained towards transaction
charges for all cancellations at any given time.
Any personal information we collect from you is never
shared with anyone. We do not sell/share/trade any of the information you
provide to us except for the financial institutions processing your payment and
shippers that deliver your order.